e-Report

April 2007

 Hunt Technologies and Landis+Gyr Make AirPoint Focus High Power Endpoint Available Facility

Hunt Technologies and Landis+Gyr Inc. have released the AirPoint Focus High Power endpoint for mobile automated meter reading (AMR) systems. This solid-state endpoint is fully compatible with a number of mobile data collection systems, including Itron Mobile Collection System 1.0 and 2.0, Schlumberger SLB Collection System and the Neptune Collection System. With selectable message types and bubble up rates, it also offers the flexibility to optimize its use in customer specific applications.

"The AirPoint FOCUS endpoint gives the utility options for programming message type and transmission rates, making it suitable for nearly any topography and population density," said Corey McGuire, product marketing manager at Hunt Technologies.

Integrated into Landis+Gyr's Focus meter, the Hunt AirPoint module allows utilities to program a specific message "bubble-up" rate with selectable values of 6, 15 and 30 seconds. Its high-power transmission provides a range of up to 2.5 miles or more based on topography, allowing it to be configured for low, mid and high density mobile and fixed network environments. Additionally, the endpoint supports SCM (standard consumption message) and IDM (interval data message) message options.

The endpoint is designed with an optical port that enables through-the-glass programming for message type and bubble-up rate. Additional features includes direct register read to ensure high accuracy, a tamper resistant design, availability in ERT Type04 or Type05 and a design that supports multiple meter forms and minimizes utility system loses.

The unique features of the FOCUS meter platform - when combined with modular AMR communication technologies - deliver benefits not found with other solid-state meter platforms. The Focus meter utilizes a Digital Multiplication Measurement Technique on a single circuit-board design, positioned toward the face of the meter. The meter is also optically reconfigurable, meaning the cover does not have to be removed to allow kWh resets or meter reprogramming.

Control Microsystems continues to challenge players in the SCADA software marketplace with its latest launch of ClearSCADA 2007 Edition. The full-featured, SCADA automation management software now has more purpose-built features that target today's high-performance SCADA installations in oil and gas, water and wastewater and other utility-based industries.

"Over the past two years the industry was exposed to ClearSCADA, essentially a modern SCADA platform that enables SCADA engineering teams to do what they want, efficiently", said Eric Schwantler, Product Line Manager, Control Microsystems. "The response has been outstanding with customers relating to us that ClearSCADA allows them to evolve their own capabilities beyond the standards they set for themselves. With ClearSCADA 2007 Edition, the bar is now set even higher".

The ClearSCADA product line was purposely engineered for gathering, processing and relaying information over the most challenging of SCADA networks. The software provides powerful standards-based communications features coupled with a client-server architecture and object orientated programming.

With the release of ClearSCADA 2007 Edition the product now offers an integrated module for electronic flow measurement (EFM) applications, support for additional master protocols, enhanced system and query processor performance and much more. A short list of additional feature enhancements include: optimized vector graphics, a sophisticated scheduler utility, an expanded driver library, increased security and alarm management.

Neoptix Fiber Optic Sensors Introduces Its New "Tx" Model Panel Feedthrough Sensor

Neoptix Fiber Optic Sensors, Inc. has introduced its new "Tx" model fiber optic temperature probe, allowing monitoring the exterior temperature through the wall of a NEMA enclosure in a transformer hot-spot monitoring system. The Tx panel feedthrough temperature probe is a robust and permanent probe that easily mates with Neoptix' T/Guard and T/Guard+ transformer hot-spot monitoring systems. The probe uses one of the available optical channels on the T/Guard product to read and send the outside temperature over the system's communication link, using MODBUS or serial communication.

The probe is made of stainless steel and features a Viton O-ring, ensuring a perfect seal. The Tx is a stand-alone item that has a built-in ST connector for quick and simple installation as users can easily connect the optical extension cable to the T/Guard and probe so the system is ready to sense the temperature. Additionally, the Tx probe requires no calibration or complex gage factor to operate.

Out-of-Band Management Network Helps Magnet Networks Go National
Linda Faust
MRV Communications

When the 2005 merger of Magnet Networks and Leap Broadband created one of Ireland's largest nationwide alternative carriers, Colin Whittaker, Magnet's Senior Network Engineer faced a challenge. The merger meant that Dublin-based Magnet now had the opportunity to aggressively expand its business telecommunications and IPTV entertainment services into markets across the country.

Many of these regions were underserved by telecommunications service providers and would welcome Magnet, a company with a reputation for cost-effective and high quality services. But for Whittaker, this expansion meant finding a way to spread his resources to new locations so that the company would be in a position to react quickly to customer issues in all of its new markets.

Whittaker foresaw that maintaining a distributed service staff with access to all of its 50 remote data centers and central offices would be cost prohibitive. Furthermore, once a technician arrived at one of the central offices Magnet leased from the incumbent carrier, the company would be required to pay access fees for the entire time the technician was onsite.

On the opposite side of the coin was the risk of a slow response to a network outage damaging Magnet's prized record of customer satisfaction as well as impacting the hard cost of crediting customer accounts if an outage lasted longer than agreed upon in the company's service level agreement.

Whittaker's task was to minimize these costs while delivering excellent customer service. His solution was to augment his field service staff with an out-of-band network from MRV Communications that could provide a technician with a centralized view of the health of the servers and networking equipment located in a remote facility.

Since the merger, Magnet Networks has emerged as the largest facilities-based telecom provider in Ireland specializing in innovative telecommunications, data communications and IPTV entertainment services. The company is focusing in two areas: 1) offering business-networking services and, 2) contracting with property developers and new-home builders to install a fiber-to-the-home infrastructure for video entertainment services. The company has established itself in the market for SDSL services and is rolling out new ADSL2 and wireless services to its customers in Dublin, Galway, Cork and Limerick. In 2007, the company plans to invest €25 million to grow its core infrastructure and its market presence.

Defining Out-of-Band Network

An out-of-band network (OOBN) provides secure remote service port access and remote power control to computers, servers and networking equipment. Typical elements of an OOBN include console/terminal servers, KVMs, power control devices and physical or environmental sensors. An OOBN can be set up in a data center or in remote locations that are unmanned and rely on network management for all issue resolution.

Most network use SNMP for routine management of networks and servers. But if the network goes down, it takes the network management with it. Or if a server falls off of the network due to a problem, physical intervention is typically needed to bring it back online. However, the OOBN operates via a connection to each piece of managed equipment and can be accessed either via a separate IP network or via a modem. When a problem occurs, the network manager logs in via this separate network and can fix the problem remotely, bringing the equipment back online without physical intervention.

OOBN supports management of other physical elements of the data center or remote equipment locations. A wide range of sensors can be attached to the console server to monitor temperature, moisture, power, and physical security. More advanced solutions offer a trigger and action capability that can initiate an action based on an input, for example turning on a Web cam when the door to the facility is opened, or turning on a generator during a power outage.

Value of OOBN

Whittaker says the value of the company's OOBN was proven early on when access to one of the company's three core sites went dark, preventing his team from monitoring the equipment in the location using conventional network management. The company didn't know what the problem was or how severe it was. Without the OOBN, the company would have had to send a technician to the site, which would have taken hours just for a diagnosis. But instead, Whittaker's team was able to dial into the MRV LX console server and verify that its equipment was working well. That helped them to trace the issue to the fiber provider and find a resolution in the time it would have taken a technician to drive to the site.

Through experiences like this, the company estimates that it can fix 98% of its remote network issues using the OOBN. With a remote network that includes 38 central office facilities and as many as 12 data/transmission centers throughout Ireland, the company has been able to keep its staff lean and its costs low even as it has expanded the network.

Magnet has standardized its OOBN on the MRV's LX Series of console servers. This product family ranges in size from eight to 48 ports, with larger port count models for major sites, which offers enough connectivity for all of the equipment it has in these sites. In smaller, more remote sites, the company uses MRV's four-port LX console server, which features an integrated wireless modem because many of these areas have no access to PSTN lines. A critical consideration in choosing a system was the availability of redundant power supplies that ensure the server will continue to run even if its primary power supply becomes inoperable.

Security was important to the implementation, and Magnet is using the Secure Shell (SSH) v2 protocol to encrypt communications. These secure links are augmented by the use of SNMP v3 network management protocol, which adds authentication to protect this data from interception. Magnet is using the LX's access logging capability to capture log-in information from its network equipment, which provides valuable information in the event of an attack on the network.

The OOBN also gave Magnet a means to offer its very high-end Web hosting customers the ability to have secure remote access to their equipment. These are some of Magnet's best customers and this capability gives them a very high comfort level as they are able to remotely check the status of their gear and even to reboot the equipment if needed.

"Our high-end hosting customers want to have insight into their servers and how they are behaving, and now they have the technological savvy to do this," Whittaker said. "When we give them remote access to their equipment they feel more in control and tell us that this is an important benefit."

OOBN Cuts Customer Service Costs

Whittaker says that implementing the OOBN has resulted in cost savings on several fronts including personnel. The company has been able to boost the productivity of its tech staff, allowing it to grow the team at a rate that is slower than the company's sales growth. Whittaker estimates that without the OOBN network, the company would have needed to hire three more tech staff to support its nationwide expansion, but is now able to put that money into other areas to better serve its customers.

Another area where the OOBN network has saved Magnet money is in accessing its equipment at its regional collocation centers, which are owned by the Irish incumbent carrier. To put a technician onsite costs a day of that person's time in addition to paying fees to the carrier to provide the access. Checking the equipment via the OOBN network avoids this cost and administrative hassle.

Based on the lowered operating expenses, the reduced access charges, the reduced SLA penalties and the improved customer service benefits, Whittaker estimates the new network easily met its ROI targets.

OOBN's Role in Magnet's Growth

Whittaker says OOBN is now a part of the company's plans for all of its remote offices, and the company is looking to add new capabilities to the system in certain areas. For example, he said they are considering adding temperature sensors, environmental monitoring and water detection sensors in remote locations to alert the network monitoring station to changes in these environmental conditions.

Another feature supported by MRV's OOBN solution that is under consideration is power management. In this scenario, a power control device is serially connected to the LX and all of the equipment is plugged into the device. This gives the LX the ability to monitor the current power utilization and to be able to power cycle an individual outlet, if necessary, to reboot a server or piece of networking equipment. Whittaker said that this capability is especially important for rebooting the equipment on satellites used to provide television signals for the IPTV side of the business and that power management alone could drive the company to adopt OOBN for that part of its operations.

In all, Whittaker believes the OOBN has proven itself at Magnet and is a permanent part of the company's future data centers and central offices. "It wouldn't have been possible to build the business as rapidly as we have without it," he said. "We would not be able to keep up with the support needs as the business has grown."

MRV Communications, Inc. (MRV) is a provider of network equipment and services, and optical components. MRV’s networking business provides equipment used by commercial customers, governments and telecommunications service providers, and includes switches, routers, physical layer products and out-of-band management products as well as specialized networking products for aerospace, defense and other applications including voice and cellular communication.

For more information place contact MRV at: www.mrv.com.

RuggedCom, has released several new product lines at DistribuTECH 2007. These introductions include the RuggedCom Gauntlet, the RuggedWireless product line, the RuggedVDSL line and new RuggedRouter product line options.

RuggedCom Gauntlet, designed specifically for the electric utility industry, is a 100 perecnt NERC-CIP compliant solution that provides an electronic security perimeter for effective cyber attack protection. All communication to substation devices are authenticated, controlled and logged to prevent and detect unauthorized entry attempts. Also included are extensive reporting tools and the unique "Auto-Audit" feature that provides an easy "one-click" function that compiles all NERC-CIP required documents into a single report.

The RuggedWireless family of products is a line of substation hardened Ethernet switches with IEEE 802.11b/g that can provide wireless data rates of up to 54 Mbps. All wireless communications are protected by the very latest "robust security networks" based on IEEE 802.11i which features strong encryption protocols, AES support and IEEE 802.1X/ Radius user authentication. These products can be used to convert serial and/or wired Ethernet to wireless Ethernet, which in turn reduces installation and cabling costs. Multiple wired Ethernet and serial port options exist to allow great flexibility in network architecture design.

The RuggedVDSL family of products is a line of substation hardened Ethernet switches supporting Ethernet over VDSL. Ethernet over VDSL is the perfect solution for bringing Ethernet networking to applications where telephone grade wiring (or other copper twisted pair wiring) is already present, thus saving the considerable cost of installing a new fiber or copper Ethernet network. Up to 50 Mbps speeds and up to 4 km LAN segments are possible. Multiple options exist to accommodate varied network architecture requirements, including the ability to cascade RuggedVDSL products to provide an Ethernet network that spans long distances.

Also announced were new options for the RuggedRouter RX1000, RuggedCom's integrated router/VPN/ firewall cyber security appliance. A Precision Time Protocol (PTP) card option is available for network time synchronization using various techniques such as IRIG-B, NTP and IEEE 1588. Also available for the RuggedRouter is a four port serial card option (RS485/RS422/RS232) that allows legacy serial devices to be connected directly to the router.

Up to two serial cards can be configured thus providing eight serial ports. The RuggedRouter is a highly versatile product that can be configured with various flavors of WAN, LAN, and/or serial interfaces, thus providing multiple functionality within one "box".

As with all RuggedCom products, these new products are RuggedRated to provide a high level of immunity to electromagnetic interference and heavy electrical surges typical of environments found in electric utility substations. RuggedRated products meet or exceed a wide range of industry electric utility standards including IEC61850 and IEEE1613 Class 2, feature a wide operating temperature range of -40°C to +85°C, can be powered from a variety of sources (12 VDC, 24 VDC, 48 VDC, 88 to 300 VDC/35 to 264 VAC) and have high MTBFs and reliability characteristics.

GarrettCom, Inc's new software release for the DynaStar line of substation-hardened routers extends the reach of the newer generation carrier data services that are based on MPLS (Multi-Protocol Label Switching). Incorporating support for MPLS carrier services, the new DynaStar OS 7.4 software release enables substation planners to take advantage of new MPLS-based carrier services that often offer more cost effective, flexible and secure networking for distributed sites, especially those with a requirement for peer-to-peer communications.

Using DynaStar Substation Routers with the new DynaStar software release, network designers for power utility substations and other distributed industrial sites will be able to terminate MPLS-based services in locations with extreme, harsh environments where commercial-grade, general purpose networking products would be likely to fail.

The new DynaStar software extends secure, prioritized management of critical SCADA traffic to MPLS-based services, enabling a common network for SCADA traffic along with video surveillance, remote provisioning and other substation applications. Thus, power utilities can migrate from current frame relay network implementations to MPLS-based Private IP services now or in the future without changing substation networking devices.

GarrettCom's DynaStar Routers integrate IP routing and security, serial device services, Ethernet switching and WAN access in a family of substation-hardened networking products. DynaStar Routers are widely deployed in dedicated digital wide-area networks with frame relay service, providing advanced SCADA Frame Forwarding features that effectively isolate and prioritize critical SCADA traffic from other network applications.

Specific features of the new DynaStar MPLS-based services feature set include SCADA QoS queuing and traffic shaping, DiffServ-compliant priority marking, border gateway routing, and enhanced Serial-IP multicast/multi-master. These capabilities are included as standard features in DynaStar OS Release 7.4 for DynaStar IFR, XFR and NIS products. Other new features in DynaStar 7.4 include additional security provisions to facilitate NERC cyber security compliance, source-based routing and load balancing to enhance traffic engineering for high bandwidth applications such as video surveillance over wide area networks, and enhancements to the DynaStar embedded Protocol Monitor that enables remote trouble shooting and analysis of multi-protocol networks.

Aphel Launches 60 Amp Vertical Blade Server PDU

Aphel has launched their vertical 60 Amp MT3 series of Rackmount PDUs to support standard and blade servers. As a continuance of one of the largest product portfolios ever released in North America, these MT3 Series models provide added power in a vertical (0U) design.

"The launch of the MT3 Series represents one of the greatest success stories in Aphel's history," said Kevin Macomber, vice president of business development. "The demand for high density power solutions has required us to push the envelope and develop the first vertical 10 kW solutions of their type. Over the coming months, Aphel will continue to exceed the market expectations with both innovative designs and breakthrough technology."

MT3 provides total power ranging from 5,000 to 10,000 W as well as optional metering or remote monitoring (RS232) capability. Employing the patent pending rPower, users can read the high-resolution color display from as far as 12 feet or through the enclosure door perforation. Additionally, rPower improves installation flexibility as it can be connected to traditional console port switches. Because of its capability to support so many servers, MT3 greatly simplifies and reduces the cost of rackmount power management.

Hydrogenics Corp. has released its next generation HyPM fuel cell power modules. These, built onHyPM's common stack technology platform, are 'powered for purpose' through tailored engineering for specific backup power and mobility power demands. Hydrogenics' 2007 release also includes the H2X 200 series fuel cell stack, bringing Hydrogenics' robust low-pressure fuel cell stack design to a lower power range.

First of these models is the HyPM HD. The unit is available in power outputs of 4, 8, 12, 16 and 65 kilowatts and it replaces the previous HyPM LP. The HD model is designed mainly for mobility applications.

The rack-mountable HyPM XR model is available in power outputs of 4, 8, and 12 kW and uses a new unhumidified stack design allowing a system parts reduction that enhances reliability and drives cost effectiveness. Further cost reductions of the HyPM XR have been achieved through a 25 percent reduction in platinum catalyst loading. HyPM XR targets extended run backup power applications.

In addition to introducing the H2X 200 series stack, this 2007 release also features recently patented and patent pending technologies that are unique to Hydrogenics' HyPM product platform. These include a proprietary technology that allows for unlimited start-stop cycling of the power module, and an advanced diagnostic mode that optimizes preventive maintenance scheduling. As introduced last year for customers needing integrated power conditioning, the HyPM line continues to offer options for common voltage outputs that meet the typical voltage requirements of electric vehicles and DC backup power users.

AMCO Water Metering Systems is Now Elster AMCO Water

AMCO Water Metering Systems, Inc. has changed its name to Elster AMCO Water, Inc. The name change is part of the Elster Group business transformation in North America that also includes Elster Electricity, Elster Integrated Solutions and the Elster Gas group. This alignment enables the Elster Group in North America to better serve utility customers by providing automated meter reading (AMR) and advanced metering infrastructure (AMI) solutions for water, gas and electricity.

Blake Snider, president of Elster AMCO Water comments, "We are excited to be a part of this dynamic transformation. The breadth of potential solutions offered by the Elster Group creates an unparalleled value basis for our customers."

Itron Inc. has received a contract with Tacoma Water, a division of Tacoma Public Utilities, to deploy Itron's Water Fixed Network 2.5 in a pilot project that automates meter reading data collection. The deployment will begin by automating 500 meters in an area of South Tacoma. Manual electronic meter reading will continue to be used throughout the project and customer billing will remain unchanged.

"Tacoma Water is exploring the benefits of automatic meter reading to understand how the technology can help us work more efficiently, save money and provide better customer service," said Anthony Lindgren, Tacoma Water's project manager. "It is apparent to us that multiple meter readings can provide us with additional data for use other than billing and we want to investigate those possibilities."

The meters will transmit information such as hourly readings, notices of possible leaks or tampering, and meter identification information to Tacoma Water using Tacoma Power's telecommunications network. Itron's Water Fixed Network enables frequent collection of water consumption information, providing a source of data to improve leak detection, support conservation programs and improve customer service by eliminating estimated billing.

Itron has provided Tacoma Public Utilities with meter reading equipment for more than 20 years. As a result, systems that interface with the existing billing system are already in place, eliminating the need to expend resources on developing an interface for the initial deployment.

Elster Electricity, LLC announces that the Salt River Project (SRP) Agricultural and Improvement Power District in Phoenix, Ariz. is continuing to install approximately 10,000 REX meters per month as part of its EnergyAxis System expansion project. SRP expects to install all of the 100,000 meters purchased in June 2006 by May 2007, totaling 175,000 REX meters installed since the system was deployed. The on-going expansion includes an additional 20,000 REX meters with internal service control switches, bringing the total number of REX meters with remote connect/disconnect capability to 45,000.

With the EnergyAxis System, SRP is able to read all the REX meters in the system daily. Since deploying the EnergyAxis System, SRP has seen a savings of 85,000 miles in vehicle expenses and has remotely completed over 85,000 field orders. In the past 12 months alone, SRP has completed over 9,000 remote connects and disconnects. Every REX meter in the SRP system is programmed to collect time-of-use (TOU) data. This allows SRP to offer TOU rates to customers who normally would not have this option available because of access restrictions (locked gates, vicious dogs, etc.). For customers electing TOU rates, the switch to TOU billing can be made almost immediately and without the normal field visit.

"The savings we have seen from our automated daily reads and being able to remotely handle service calls from the office makes the system virtually pay for itself. Our operational expenses keep going lower as we expand the number of meters in the field," remarked John Soethe, manager of revenue cycle services for SRP.

"With the EnergyAxis System a user can start an Advanced Metering Infrastructure (AMI) on a small scale and move through full scale implementation in stages. Starting small and expanding a system is a great strategy for companies who do not want to lay out a big capital expenditure at one time. The cost savings that grow with each expansion can be significant and becomes a great source of capital for future expansions," remarked Ronald B. Via, vice president of Elster Electricity.

The EnergyAxis System allows SRP to access meters remotely on a daily basis for meter reading and field service activities. The REX meters that have an internal service control switch allow SRP to connect and disconnect service on those meters from a remote location-often in the same day and with very little effort. This feature benefits both SRP and its customers because SRP eliminates a trip to the field and customers do not have to wait hours to have their service reconnected. The same scenario exists for service turn-ons for new customers or when a home changes hands from the contractor to the new homeowner. The REX meters with internal control switches are particularly ideal for SRP's apartment population. They have a high move-in/move-out rate along with associated credit work. REX meters have also been deployed in SRP service territories where there can be concerns about the safety of field crews.

May
2-4, 2007 AWPCA 80th Annual Conference, Mesa, AZ.
Contact www.awpca.org

6-9, UTC Telecom, Austin, TX. www.utctelecom2007.utc.org/

14-18, Solar Electricity Design Course, St Laurent de Cerdans, France Contact www.lesamis9.org

22-24 Broadband Wireless World at Interop, Las Vegas, NV
Contact www.broadband-wireless.com

Are your assets going digital?
Do you want security from your IT systems?
Are you finding it hard to deploy change management through-out your workforce?

If the answer is yes to any of the above, you may be interested in attending 4 th Annual Future Fields Summit. Learn how to:

• Create seamless integration between people, processes and technology
• Drive change from top down and bottom up with fresh insights into implementing change management
• Implement advanced strategiesto digital technology and realise its impact on your bottom line
• Guarantee your ROI on your technical investment and ensure your digital oilfield continues to deliver on its technical promise

Benefit from over 30 field experts, from companies such as ConocoPhillips, BP Nederland, Repsol YPF, Shell, ENI, Rashid Petroleum Company, Chevron, BG Group, OMV, ExxonMobil, Addax Nigeria, Shell.

For more information and full speaker line up, visit: www.iqpc.net/uk/futurefields/BAN3

Interop Las Vegas

Broadband Wireless World at Interop

Broadband Wireless world focuses on building and deploying broadband wireless and municipal networks. Topics covered include WiMAX, WiFi, WiMAX, Mesh, storage, VoIP, Network Performance, Network Test & Measurement, and more. Through its co-location with INTEROP, we offer attendees and exhibitors focused educational session amidst the backdrop of the broader convergence issues shaping the IT and telecommunications sector. Broadband Wireless attendees receive access to the BWW educational sessions, INTEROP keynotes, tradeshow floor, free give-aways, and Interop attendee party. Call Carolyn Herr at 949.233.3614 or cherr@cmp.com for more information or visit: http://www.scievents.com/counter.asp?c=B088_webcom

West Coast Energy Management Congress

NXTcomm
June 18-21
Chicago, IL - McCormick Place

Where Technology Meets the Increasing Demands of Content - Welcome to the next-generation global forum and marketplace for the business of information, communications and entertainment technology. From enterprise users and service providers to technology suppliers and content providers, the forces that drive communication and the solutions to harness it converge here. With 20,000+ attendees and 450+ exhibitors, NXTcomm is the only place where you can be at the center of the expanding ICET universe. NXTcomm presents a comprehensive conference offering from industry leaders. Expand your knowledge base by participating in a world-class education program designed especially for executives and technical professionals. To learn more please visit: http://www.nxtcommshow.com/.

SCTE Cable-Tec Expo ® 2007: It’s Where Today’s Best Engineering Practices Come to Light

Hosting 400+ exhibitors, 10,000+ attendees, 20 technical workshops, Annual Awards Luncheon, Supplier Diversity Connection and numerous networking opportunities, SCTE Cable-Tec Expo ® is your once-a-year opportunity to discover the latest in cable technology, products and services. Take advantage of these latest developments:

• Pre-Opening General Session Breakfast—Building the Sustainable Network: What Does it Take to Ensure Success? (Sponsored by C- COR)
• Insightful CEO/ CTO panels—opening remarks by SCTE President/CEO, John Clark and Expo Program Subcommittee Chair, Nomi Bergman
• Women in Cable Telecommunications Reception—Tech It Out: A Conversation with Women Technology Leaders

Get full show details and register today at http://expo.scte.org.

SCTE Cable-Tec Expo ® ● June 19-22 ● Orlando, Fla.

Transforming the Sales and Service Operation with Innovative Technology, People and Processes

The conference will have informational sessions on:

• Developing new service design, marketing and pricing strategies to capitalize on pervasive technologies
• Re-engineering the service process to maximize the benefits from remote monitoring and management
• Increasing call center effectiveness with real-time, accurate information on equipment issues
• Leveraging remote monitoring to ensure product quality, increase organizational productivity and enhance business performance visibility

Register Now:
Call: 1-800-882-8684
Visit us: http://www.iqpc.com/us/remotedevice/RSEM
Email: info@iqpc.com

Book by May 4th and receive up to $1200 off! Your registration code is RDMRSEM

Remote Monitoring & Networking 2007 / Onsite Power 2007

Onsite Power 2007 covers the latest advancements in back-up, UPS, emergency and standby power systems, and design strategies for monitoring & controlling distributed, remote and mission-critical equipment and facilities.

For more information about speaking please contact Nick Depperschmidt at nickd@infowebcom.com

For more information about exhibiting or sponsorships please contact Scott Nash at scottn@infowebcom.com

* Now co-located with Zero Downtime 2007!

Zero Downtime 2007

Zero Downtime 2007 is a new spin on the popular Equipment Protection Conferences. This two-day conference focused on the latest advancements in protecting electronic equipment for data centers, communication and control networks, 24X7 industrial and facility systems, infrastructure and emergency service operations and other mission-critical electronic systems.

For more information about speaking please contact Nick Depperschmidt at nickd@infowebcom.com

For more information about exhibiting or sponsorships please contact Suzanne Harrold at suzanneh@infowebcom.com

* Now co-located with Remote Monitoring and Networking 2007 and Onsite Power 2007!

Submit editorial content to Nick Depperschmidt at
720-528-3770 X111 or nickd@infowebcom.com.

For more information on advertising or exhibiting contact Scott Nash at
800-803-9488 X114 or scottn@infowebcom.com.

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